Request Exchange/Return: https://www.pinnacleluxuries.com/apps/return_prime
Our policy lasts 30 days. If 30 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Broken or damaged items are eligible for a return and refund. Please email us and provide photos for proof of the items defects. Upon receipt of the photos we will provide you with a return address. Upon receipt of the item, you will be refunded the full amount of your purchase.
To complete your return, we require a receipt or proof of purchase.
Please contact us for return instructions and details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Products purchased with discount codes, on sale and clearance items are not eligible for refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The buyer is responsible for paying for their own shipping costs for returning items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items that are not returned in their original packaging will be subject to a standard 20% restocking fee. This fee will be deducted from your refund amount.