Return Policy
Pinnacle Luxuries Return & Exchange Policy
At Pinnacle Luxuries, we are committed to providing exceptional quality and service.
📦 Return & Exchange Eligibility
We accept returns within 30 days of delivery.
Returned items must be:
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Unused, unworn, and in original condition
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Returned in original packaging
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Free of wear, damage, or modification
Please note:
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Final Sale, Clearance, or Discounted items are eligible for store credit only.
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Returns must be approved before shipping any item back.
📧 Requesting a Return or Exchange
To request a return or exchange, please email us at:
📩 Email: pinnaclelux2checkout@gmail.com
📌 Subject Line: Return or Exchange Request
Include the following:
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Full Name
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Order Number
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Reason for return or exchange
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Photos if the item is defective or damaged
We will respond within 1–2 business days with next steps.
🚚 Return Shipping Instructions
Once your return is approved:
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You will receive a confirmation email with instructions.
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Ship the item to our return address below:
Pinnacle Luxuries
PO Box 227
Liberty Corner, NJ 07938
United States
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Email us the tracking number immediately after shipping your return.
📌 Subject Line: Approved Return Tracking Number
Important Notes:
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We strongly recommend using a trackable service and retaining proof of shipment.
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For items over $75, shipping insurance is recommended.
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We are not responsible for lost or untracked packages.
🔄 Defective or Damaged Items
If your order arrives damaged or defective:
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Email us with clear photos of the item.
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Once verified, we’ll issue a replacement or full refund after receiving the return.
💳 Refunds
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Refunds are issued to the original payment method (Stripe, PayPal, or other).
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If your original card has expired or been cancelled, your bank will route the refund to your new card or contact you directly.
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Refunds are processed within 3–5 business days after your return is received and inspected.
Note:
Items purchased using discount codes or store promotions are eligible for store credit only.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Double-check your bank or credit card account.
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Contact your bank or card provider — processing times can vary.
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If still unresolved, email us at:
pinnaclelux2checkout@gmail.com
Subject Line: Refund Status Request
🔁 Exchanges
We offer exchanges only for defective or damaged items.
To request an exchange:
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Email us with your name, order number, and clear photos.
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We’ll confirm the details and provide shipping instructions.
🎁 Gift Returns
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If your item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value.
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If the gift was not marked as such or was shipped to the purchaser, the refund will be sent to the original payment method.
💳 Refunds to Original Payment Method (Exception-Based)
In rare cases, at our sole discretion, we may authorize a refund to your original payment method. If this exception is granted:
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You must return the item in unused, original condition.
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A 15% restocking fee will be deducted from the refund total to cover processing and handling costs.
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Shipping costs are non-refundable.
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Refunds are issued within 7–10 business days of receiving the returned item.
✅ Quick Policy Summary
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Returns accepted within 30 days
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Items must be unused, in original packaging
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All returns require prior email approval
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Tracking numbers must be emailed after return is sent
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Refunds go back to original payment method
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Store credit only for discounted or sale items
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Customer covers return shipping (unless item is defective/incorrect)
If you have any questions or need assistance, our support team is here to help.
📧 pinnaclelux2checkout@gmail.com
📌 Subject Line: Return or Exchange
We’re committed to ensuring every Pinnacle Luxuries purchase exceeds your expectations.